Let’s get you
back to listening.
Have a question, found a problem, or want to suggest something? We’d like to hear from you.
Email us
Contact Mygictools LLC at hello@mygictools.com.
Email Vidyl Support ↗Opens your email app. You can also copy the email address above.
Help us understand the issue
For technical questions, it helps to include:
- Your device model and iOS version
- Your Vidyl app version
- What you were trying to do and what happened
- A screenshot, if useful, with any private information removed
You do not need to send us your personal audio or video files.
Good to know
Does Vidyl upload my files?
No. Vidyl processes your media locally on your device. We do not receive or store your videos, audio files, or playlists on our servers.
Can you recover files I deleted?
We do not have server copies of your media. Check any copies you exported or backups you manage separately before deleting the App or its data.
What if I have a purchase question?
Contact us with a description of the issue. Do not send payment card details or your Apple Account password. App Store purchases and billing are processed by Apple.
Where can I read the privacy policy?
Read the Vidyl Privacy Policy for details about local processing, Apple services, and support correspondence.